Privacy Policy

Gold Castle Holdings Ltd. (operating as Gold Castle)

 

Effective Date: March 30, 2026
Last Updated: March 30, 2026

 

Introduction

 

At Gold Castle Holdings Ltd ("Company," "we," "us," or "our"), we are committed to protecting your privacy and handling your personal information responsibly, transparently, and in accordance with applicable Canadian privacy laws.

 

This Privacy Policy explains how Gold Castle Holdings Ltd., doing business as Gold Castle, collects, uses, discloses, and safeguards your personal information. We are a privately owned real estate company and property operator based in Montreal, Quebec, Canada.

 

This Privacy Policy applies to:

• All users of Goldcastle.net websites that link to this policy (collectively, "Websites")

• Tenants and prospective tenants of our properties

• Clients, visitors, and guests at our managed properties

• Service providers and business partners who interact with us

• Anyone who provides personal information to Gold Castle or its affiliates

 

This Privacy Policy governs the handling of personal information by Gold Castle, including its affiliates and subsidiaries operating under the Gold Castle, as well as all properties we manage.

 

For the purposes of applicable data protection and privacy laws, including Quebec's Act Respecting the Protection of Personal Information in the Private Sector (Law 25) and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), Gold Castle acts as the data controller of your personal information.

 

Please read this Privacy Policy carefully to understand our practices regarding your personal information and how we will handle it. BY ACCESSING OR USING OUR WEBSITES, MOBILE APPLICATIONS, OR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THIS PRIVACY POLICY.

 

Gold Castle reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make changes, we will update the "Last Updated" date at the top of this policy. Material changes will be communicated through email notification to registered users, prominent notice on our Websites, or notifications through our mobile applications.

 

 

1. Personal Information

Personal information refers to any information that identifies or relates to a living individual, as defined by applicable privacy laws. This includes information such as your name, address, telephone number, email address, identification number, financial information, or other demographic details. It may also include technical information, such as IP addresses, browser history, and device identifiers, when such information can be linked to an individual.

 

 

2. Collection of Personal Information

Gold Castle collects personal information from you through various methods depending on how you interact with our services and properties.

 

2.1 Information You Provide Directly

We collect information that you voluntarily provide when contacting us through our "Contact Us" form, email, telephone, or other communication channels. Such information includes your name, email address, telephone number, company affiliation, and other relevant contact details necessary to respond to your inquiries or provide requested services. To process requests for data access or deletion, or to ensure a secure environment at our properties, we may collect your name, address, contact details, government-issued identification, or photographs for access card purposes. If you use parking facilities at our properties, we collect your name, contact information, and vehicle details including model, year, and license plate.

 

2.2 Information We Collect Automatically

When you visit our websites, we automatically collect certain information through server logs, cookies, and similar technologies. This includes your browser type, pages visited, IP address, timestamps, and device details such as hardware specifications and operating system. Video surveillance systems in common areas and parking facilities also capture images as part of our security protocols.

 

2.3 Information from Social Media

If you interact with us through social media platforms or sign into our websites or mobile applications using a social media account, we may collect information from your public profile such as your name or username, in compliance with applicable privacy laws and the terms of service of those platforms.

 

2.4 Third-Party Tracking Technologies

Some content or applications on our websites, including advertisements, are served by third parties such as advertisers, ad networks and servers, content providers, analytics companies, your mobile device manufacturer, your mobile service provider, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our websites. The information they collect may be associated with your personal information, or they may collect information about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based advertising or other targeted content. We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

 

2.5 Non-Identifiable Information

We may also collect non-identifiable information automatically, such as anonymized traffic data, demographic information, or geolocation data if you use our mobile applications or Wi-Fi services at our properties. You may configure your browser to send do-not-track signals or opt out of certain tracking mechanisms, such as Google Analytics, by visiting the Google Analytics opt-out page or Google's Ads Preferences Manager.

 

3. Purpose of Collection

Gold Castle collects and uses your personal information only for legitimate, specific, and transparent purposes related to our real estate operations and property management services.

 

We utilize your personal information for the following purposes: (i) managing leasing services, including the processing of lease applications, maintenance of tenant records, and responding to property-related inquiries; (ii) enhancing the usability and functionality of our digital platforms to optimize user experience; and (iii) ensuring the security and safety of our properties, tenants, and visitors through appropriate access control systems and video surveillance in common areas.

 

To fulfill our legal and regulatory obligations, we process personal information to comply with requirements such as anti-money laundering regulations, tax obligations, and other laws applicable to property management and real estate transactions. Where permitted by law, we communicate with you about our services, available properties, promotions, or events that may be of interest to you.

 

We analyze aggregated, non-identifiable data to improve our services, understand market trends, and enhance the tenant experience across our properties. Your information also helps us monitor and maintain the security and integrity of our IT systems, networks, and Wi-Fi services at our properties. Finally, we use personal information to manage business relationships with service providers, contractors, and business partners who assist us in operating and maintaining our properties.

 

In all cases, we limit our use of personal information to what is necessary and proportionate to achieve these stated purposes. We do not use your information for purposes beyond those described in this Privacy Policy without obtaining your consent or as otherwise permitted by law.

 

4. Consent

We collect, use, and disclose your personal information with your consent, except in certain circumstances permitted by law. These exceptions include circumstances where: (a) consent cannot be obtained in a timely manner and the collection is clearly in the interests of the individual and consent cannot be obtained in a timely way; (b) collection is necessary to protect the life, health, or safety of any individual; or (c) collection is required for the detection and prevention of fraud or for law enforcement purposes.

 

You may withdraw your consent at any time by contacting our Privacy Officer. However, withdrawing consent may limit our ability to provide certain services or maintain business relationships where personal information is necessary to fulfill our obligations. For example, if you are a current tenant, we require certain information to manage your lease and comply with legal requirements, and withdrawal of consent for this processing may affect our ability to continue the tenancy.

 

To opt out of marketing communications, you can use the "unsubscribe" link provided in our emails or contact our Privacy Officer directly. Please note that even if you opt out of marketing communications, we may still contact you for non-marketing purposes such as lease-related communications, payment reminders, maintenance notifications, or other essential property management matters as required by law or as necessary to fulfill our contractual obligations to you.

 

5. Use and Disclosure of Personal Information

Gold Castle does not sell, rent, or trade your personal information to unaffiliated third parties. We may, however, disclose your personal information in the specific circumstances outlined below, and such disclosure shall be conducted in strict compliance with applicable Canadian privacy legislation.

 

5.1 Affiliates and Subsidiaries

We may share personal information with our affiliates, subsidiaries, or business partners operating under the Gold Castle banner for purposes related to property management, leasing, or marketing. This allows us to provide you with coordinated services across our portfolio of properties while maintaining consistent standards of privacy protection.

 

5.2 Service Providers and Contractors

We may share limited personal information with third-party service providers who perform services on our behalf, such as maintenance contractors, payment processors, property management software providers, or IT support services. Such service providers are bound by contractual obligations to: (i) maintain the confidentiality and security of the personal information; (ii) use the information solely for the specified purposes; and (iii) comply with applicable privacy legislation and this Privacy Policy. They are not permitted to use your personal information for their own purposes or share it with others.

 

5.3 Legal Requirements and Protection

We may disclose personal information: (a) to comply with applicable laws, regulations, or legal processes, including lawful requests by public authorities to meet national security or law enforcement requirements; (b) to protect and defend our rights, property, or safety, and that of our tenants, employees, or other stakeholders; (c) to prevent, investigate, or take action regarding suspected or actual illegal activities, fraud, or violations of our policies or lease agreements; and (d) as otherwise required or permitted by law.

 

5.4 Business Transactions

In the event of a merger, acquisition, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, your personal information may be among the assets transferred to the acquiring party. We will notify you via email or prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

 

5.5 With Your Consent

We may share personal information for any purpose you have specifically authorized. This includes fulfilling specific requests you make, such as sharing your application with a co-signer or providing references to another landlord. We will always seek your consent before sharing your information with third parties for purposes not described in this Privacy Policy.

 

5.6 Aggregated and Non-Identifiable Information

We may disclose aggregated information about our users and information that does not identify any individual without restriction. This type of anonymized data may be used for market research, business analysis, or to describe our properties and services to prospective partners or investors.

 

6. Security

Gold Castle implements reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. Notwithstanding these measures, we acknowledge that no method of electronic transmission or storage is entirely secure, and we cannot guarantee absolute security of your personal information.

 

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions and personal information will be encrypted.

 

The safety and security of your information also depends on you. Where we have given you, or where you have chosen, a password for access to certain parts of our website or mobile applications, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

 

Please be advised that the transmission of information via the Internet is inherently subject to security risks. While we implement commercially reasonable measures to protect your personal information, we cannot warrant the absolute security of information transmitted to our digital platforms. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our website or mobile applications. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the website or mobile applications.

 

​

7. Contact

For questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact our Privacy Officer at:

Email: info@goldcastle.net